ProcessMA Support

Support to help you get started on ProcessMA




How to install ProcessMA?

You need admin/power user rights or help from your IT dept to install ProcessMA. Download and launch ProcessMA Setup. Follow the instruction on the setup wizard to complete the installation.

How to start ProcessMA?

For ProcessMA 64bit, it will launch automatically when you start Excel.

For ProcessMA 32bit, launch ProcessMA by going to 'Start > All Programs > ProcessMA > ProcessMA'. You may also need to set Excel's Macro Security Level to 'Medium' followed by restarting Excel. For Excel 2003 and before go to 'Tools > Macro > Security > Security Level', select 'Medium'. For Excel 2007 and after, go to 'Excel Options > Trust Center > Trust Center Setting > Macro Settings', select 'Disable all macros with notification'.

How to activate ProcessMA?

You need to purchase a license key if you do not have one. From the ProcessMA menu go to 'Tools > Register'. In the next dialog box, enter your name, company name, email address, license key accordingly and click 'OK' to activate ProcessMA.

How to use ProcessMA?

The 'user manual' is embedded with the software. From the ProcessMA menu, go to Tools > Help to launch the help file. It contains information on the tools, step-by-step guides and examples on how to use ProcessMA. You can also take a look at the demo videos for Boxplot, DOE, Process Mapping, Regression, Fishbone Diagram. If you need training or further assistance, we can refer to you to our training partners.

How to uninstall ProcessMA?

From Windows, go to Start > Control Panel > Programs and Features. Select ProcessMA and click Uninstall.
For Excel 2007 and before, go to Start > All Programs > ProcessMA and click Uninstall ProcessMA.

How to get the latest version of ProcessMA?

To get the latest version, you need to first uninstall the existing version of ProcessMA before you download and install the latest version of ProcessMA. You do not need to register ProcessMA if you have done so previously in the same computer and user profile.

How to auto-launch ProcessMA with Excel?

For Excel 2003 and before: In Excel, go to 'Tools > Add-Ins > Browse' and navigate to ProcessMA folder (default at C:\Program Files\ProcessMA). Select 'ProcessMA.xla' file and click 'OK'. In 'Add-Ins', check 'ProcessMA' and click 'OK'.
For Excel 2007 onwards, go to 'Microsoft Office button > Excel Options > Add-Ins > Manage > Excel Add-ins > Go > Browse' and navigate to ProcessMA folder (default at C:\Program Files\ProcessMA). Select 'ProcessMA.xla' file and click 'OK'. In 'Add-Ins', check 'ProcessMA' and click 'OK'.

How to check if I am using Excel 32-bit or 64-bit?

Excel 2003 - 2007 are 32-bit.
For Excel 2010, go to 'File > Help' and the version appears in 'About Microsoft Excel'.
For Excel 2013 or higher, go to 'File > Account > About Excel' and the version appears in the top of the dialog box.




Trial period expired before 30-days

If you modified the system date on your computer, your trial period may expire earlier than it should. You may try ProcessMA on another computer or alternatively purchase a license to activate ProcessMA.

"You have reached your activation/registration limit"

This means that you may have activated ProcessMA for too many times and your license key is no longer valid.

"Object library invalid or contains references to object definitions that could not be found"

This error may be caused by a Microsoft security update or office version upgrade. To resolve, follow the steps below:

Close Excel first. Open Windows Explorer, go to Tools > Folder Options > View > select Show hidden files and folders > OK. Go to folder 'C:\Documents and Settings\xxx\Application Data\Microsoft\Forms' or 'C:\Users\xxx\AppData\Roaming\Microsoft\Forms' and delete all the files with *.exd extension.

ProcessMA Help file is not working

First, locate the help file named pmaHelp.chm inside the ProcessMA folder (default location C:\Program Files\ProcessMA). Right-click on the pmaHelp.chm file, select Properties and click on the 'Unblock' button.

ProcessMA Add-in is disabled.

Microsoft may disable ProcessMA unexpectedly and it will fail to load. For Hard-Disabled go to Excel>File>Options>Add-ins>Manage>Disabled Items>Go, select ProcessMA, click Enable and close. For Soft-Disabled go to Excel>File>Options>Add-ins>Manage>COM Add-ins>Go, select the check box next to ProcessMA and click OK. Visit Microsoft Library for more information.

Cannot located ProcessMA menu in Excel.

ProcessMA menu is located in the 'Add-ins' tab of the Excel menu. If you fail to locate it, ensure that ProcessMA is enabled in Excel. To do so, click on the Microsoft Office Button, select Excel Options > Add-Ins > Manage > Disabled items and select ProcessMA. For Excel 2003 and earlier, go to Help > About > Disabled Items and select ProcessMA. Otherwise, you may need to re-install ProcessMA again.

"Automation Error, Unspecified Error" but ProcessMA was working fine previously.

This error may be caused by Microsoft Security Patch MS12-060. To resolve, follow the steps below:

Step 1: Close Excel and start Command Prompt. For WinXP, go to Start > All Programs > Accessories, right-click on 'Command Prompt' and select 'Run as'. Enter user name 'Administrator' and password or select 'run as current user'. For WinVista/7, go to Start > All Programs > Accessories, right-click on 'Command Prompt', select 'Run As Administrator' and enter password if prompted.

Step 2: Ensure command prompt is at 'C:\Windows\system32>', otherwise, type 'cd \Windows\System32' and ENTER.

Step 3: Type 'regsvr32.exe /u C:\Windows\System32\MSCOMCTL.OCX' (32-bit) or 'regsvr32.exe /u C:\Windows\SysWOW64\MSCOMCTL.OCX' (64-bit) and hit ENTER.

Step 4: Type 'regsvr32.exe C:\Windows\System32\MSCOMCTL.OCX' (32-bit) or 'Type regsvr32.exe C:\Windows\SysWOW64\MSCOMCTL.OCX' (64-bit) and hit ENTER.



Tools In ProcessMA


Descriptive Statistics
1-Sample Z
1-Sample t
2-Sample t
Paired t
1 Proportion
2 Proportions
Chi-Square & Contigency Tables
Chi-Square Goodness of Fit
Normality Test
Generate Random Data


Fully Nested ANOVA
General Linear Model
Analysis of Means
Test of Equal Variances

Power and Sample Size

1-Sample Z
1-Sample t
2-Sample t
1 Proportion
2 Proportions
Simple Sample Size Calculator


1-Sample Sign
1-Sample Wilcoxon
2-Sample Mann-Whitney
Mood's Median Test


Regresssion (Single Predictor)
Regression (Multiple Predictors)
Binary Logistic Regression
Ordinal Logistic Regression
Nominal Logistic Regression

Gage R&R

Gage Run Chart
Gage Linearity and Bias Study
Gage R&R (Crossed)
Attribute Gage Study
Attribute Agreement Analysis

Capability Analysis

Capability Analysis (Normal)
Capability Analysis (Between/Within)
Capability Analysis (Weibull)
Capability Analysis (Binomial)
Capability Analysis (Poisson)
Sigma Calculator

Design of Experiment

Create Factorial Design
Analyze Factorial Design
Factorial Plots

Control Chart

Box-Cox Transformation
Xbar-R Chart
Xbar-S Chart
I-MR-R/S Chart
Xbar Chart
R Chart
S Chart
Zone Chart
I-MR Chart
Z-MR Chart
Individuals Chart
Moving Range Chart
P Chart
NP Chart
C Chart
U Chart
Moving Average Chart
EWMA Chart


Run Chart
Pareto Chart
Multi-Vari Cart
Pie Chart
Time Series Plot
Scatter Plot
Matrix Plot
Probability Plot

Reliability and Survival

Parametric Distribution Analysis (Right)
Nonparametric Distribution Analysis (Right)
Parametric Distribution Analysis (Arbitrary)
Nonparametric Distribution Analysis (Arbitrary)
Accelerated Life Testing
Regression with Life Data

Quality Tool

Mind Mapping
5 Whys
*Process Mapping
*Gantt Chart


Project Charter
Data Collection Plan
C&E Matrix
Value Add Analysis
Waste Analysis
Prioritizing Solutions
Pugh Matrix
Pair-wise Comparison
Fishbone Diagram (Service)
Fishbone Diagram (Manufacturing)


#ProcessMA Interactive
*Worksheet Manager
Tool Selector
#Recall Last Dialog Shortcut

* Some differences between ProcessMA32 and ProcessMA64 | # Only available in ProcessMA32